Frequently Asked Questions
How do I check my GiftCardMall/MyGift balance?
You can check your balance by visiting the official balance check portal and entering your card number, CVV, and expiration date. The process takes less than a minute and shows your current available balance and transaction history.
How do I activate my GiftCardMall/MyGift card?
To activate your card, visit the activation website, enter your card details including the card number, CVV, and expiration date, then provide your personal information such as name, address, and zip code. Once submitted, your card will be activated and ready to use.
Where can I use my GiftCardMall/MyGift card?
Your GiftCardMall/MyGift card can be used at millions of locations worldwide wherever Visa or Mastercard are accepted, including online retailers, restaurants, gas stations, grocery stores, and more.
Is there a fee to check my card balance?
No, checking your GiftCardMall/MyGift balance online is completely free. You can check your balance as many times as you need without incurring any charges.
What should I do if my card is lost or stolen?
If your card is lost or stolen, contact customer service immediately to report it. If you registered your card online, you may be able to recover your balance. Keep your card number and purchase receipt in a safe place for this purpose.
Can I reload my GiftCardMall/MyGift card?
Most GiftCardMall/MyGift cards are non-reloadable, meaning once you use the full balance, the card cannot be reloaded with additional funds. Check your specific card terms for details.
How long is my GiftCardMall/MyGift card valid?
Your card expiration date is printed on the front of the card. Most cards are valid for several years from the purchase date. Be sure to use your card before the expiration date to avoid any issues.
Can I use my card for online purchases?
Yes, your GiftCardMall/MyGift card can be used for online purchases. When checking out, enter your card information just like you would with a regular credit or debit card. Make sure to register your card and add your billing address for online use.
What if my card is declined?
If your card is declined, first check your balance to ensure you have sufficient funds. Verify that the merchant accepts prepaid cards and that you entered the correct billing information. If problems persist, contact customer support.
Are there any fees associated with my card?
Fees vary by card type. Common fees may include monthly maintenance fees after a period of inactivity, ATM withdrawal fees, and replacement card fees. Review your card terms and conditions for specific fee information.